Shipping Policy

At Lilicozy, every order is prepared and packed with care. Please read this policy before placing an order.

Order processing

Orders are normally prepared and dispatched within 1-3 business days, excluding weekends and Dutch public holidays. Processing may take slightly longer during launches, promotions, or busy periods. Once dispatched, you will receive shipping confirmation with tracking information where available.

Shipping costs and delivery times

Available shipping methods, costs, delivery restrictions, and estimated delivery times are shown at checkout based on your delivery address. Delivery estimates begin after dispatch. Lilicozy remains responsible for delivery and bears the risk of loss or damage until you, or a person you designate, receives the order. We will deliver within the period agreed at checkout and in any event within 30 days unless another period is agreed.

Delivery address

Check your name, delivery address, and postcode carefully before completing your order. Contact us immediately if you notice an error. We will try to make the change, but cannot guarantee an update after fulfilment starts or the parcel is dispatched. Reasonable additional shipping costs may apply if an order must be resent because the supplied address was incorrect or incomplete.

International orders

Orders delivered outside the European Union may be subject to import duties, taxes, customs charges, or carrier-handling fees. Unless checkout clearly states otherwise, these charges are not included in the product or shipping price and are the customer's responsibility. Lilicozy cannot determine local charges or customs processing times.

Missing or delayed parcels

If tracking shows delivery but the parcel cannot be found, check the delivery location, household members or neighbours, carrier notices, and the carrier's tracking. Contact hello@lilicozy.com if it remains missing so we can investigate. If delivery does not occur within the agreed period, your statutory rights, including cancellation and reimbursement where applicable, remain unaffected.

Orders damaged during delivery

Contact us as soon as possible with your order number and clear photographs of the outer parcel, shipping label, internal packaging, and damaged product. Keep the product and packaging until we review the claim.

Contact

For questions about an order, shipping or returns:

Email: hello@lilicozy.com
Contact page: lilicozy.com/pages/contact
Return address: Provided after an eligible return request
Business address: Keurenplein 41, E9898
1069 CD Amsterdam
The Netherlands

Last updated: 12 August 2026.